Support
Faro support
Here is everything you need to contact Faro: direct contact details, who responds, response times and the procedures for revoking access, disconnecting an account or requesting deletion of your data.
Contact
- Email: epadron@faroinmo.com
- WhatsApp: +507 6347-1237
- Owner: Enrique Padrón, founder of Faro. Panama City.
- FARO 0.5 clients: use these same channels and include your account name.
Response times
We provide support Monday through Friday during Panama business hours (GMT-5). Issues affecting a client's operations, such as a website outage or leads not coming through, receive priority. Access revocation requests are processed as soon as identity and scope are verified; complete data deletion is completed within a maximum of 30 days, as published in Data deletion.
Revoke Google Ads management access
Google Ads is a managed service separate from FARO 0.5. If Faro manages your campaign and you want to revoke that access, you have two equally valid options:
- Request it through this support channel (email or WhatsApp): we remove access and credentials associated with the service on our side.
- Do it yourself in Google Ads: use the account’s access controls to remove Faro or its administrator account.
Your advertising account and its history remain in Google under your ownership. The service scope is described in Managed Google Ads.
Disconnect Facebook or Instagram
If you authorized Faro Inmo to connect to your Meta account, you can revoke access in Facebook Settings → Business Integrations by removing “Faro Inmo” from the list. You must also ask us to delete any token or data retained on our side. The full procedure is at Data deletion.
Remove Google sign-in
“Continue with Google” uses only your identity (name and email) to sign in to the portal. You can revoke it in myaccount.google.com/connections, removing Faro from the list. Your portal account will continue to work using the code sent by email.
Export or delete your data
You can request an export of your inventory, contacts and leads at any time, and full deletion of your account by following the procedure in Data deletion. Data processing is described in the Privacy Policy and the service conditions in the Terms and Conditions.