Data deletion

You can ask us to delete your personal data from Faro at any time. This page explains how to do so for FARO 0.5 and for connections you have authorized within managed services.

How to request deletion

Write to us at epadron@faroinmo.com with the subject “Data deletion,” from the email address you registered with. You do not need to explain why.

Within a maximum of 30 days, we delete from active systems: your portal account, your contacts and leads, your properties and photos, and any connection tokens for third-party services. We confirm by email when this is complete. Encrypted backups cease to contain this data as they are refreshed; the only exceptions are records we must retain to meet legal obligations.

If the service ends and we do not receive a deletion request, platform data may be retained for up to 90 days. An explicit request always triggers the maximum 30-day period described above.

If you connected Facebook or Instagram

If you authorized a connection from Faro Inmo to your Meta account, you can revoke access from Facebook Settings → Business Integrations, removing “Faro Inmo” from the list. You can also email us to ask that we delete the connection’s tokens and data on our side.

If you also want us to delete stored information (metrics and professional account information), request it at the email address above; the same 30-day period applies.

If Faro manages your Google Ads campaign

Google Ads is a managed service separate from FARO 0.5. You can revoke management access by requesting it via support or through your Google Ads account's access controls. The advertising account and its history remain under your ownership in Google. Copies, reports or credentials retained by Faro as part of the service are deleted within 30 days of your request, unless legally required otherwise.

If you also use “Continue with Google” to sign into the portal, that access covers only your identity (name and email). You can revoke it in myaccount.google.com/connections, removing Faro from the list; deleting your portal account also removes that connection on our side.

What is not deleted immediately

We retain only what a legal obligation requires us to keep (for example, billing records), and only for the period established by law. None of it is used for another purpose.

Your rights

This procedure covers the rights of access, rectification, erasure, objection and portability under Law 81 of March 26, 2019 of the Republic of Panama. Details of processing are in the Privacy Policy.