What determines my plan’s price?+
The tools you need, the processes we connect and the scope of service. Essential and Connected show starting prices in USD; the proposal confirms your monthly fee, implementation and terms before work begins. FARO a medida is always quoted for your operation.
Can I start with voice only or WhatsApp only?+
Yes. Essential and Connected are available with either channel or both. You can test one process first and expand later. A move to another configuration is agreed with you; it does not happen automatically because you have more conversations.
Is there a WhatsApp conversation allowance?+
These plans are chosen by tools, with no session allowance or FARO surcharge for additional sessions. AI, WhatsApp, telephony and email usage incur provider costs borne by the client. Before activation, we define a budget, alerts and operating capacity.
What do the CRM and sales follow-up include?+
Connected adds contacts and history, sales stages, tasks, assigned owners, email and a calendar. We define the fields, rules and follow-up flows with you. The custom suite also includes the website, lead capture and specific integrations.
Do I have to replace my current tools?+
Not necessarily. We review what should be kept, what can be connected and which FARO tools you need. Compatibility, third-party licenses and any migration are confirmed in the proposal; we do not assume all systems allow the same actions.
How is provider usage billed?+
The proposal identifies providers, their usage categories, applicable rates and billing method. This cost is separate from the FARO monthly fee and is borne by the client. We agree on alerts and an operating budget before activation; more usage does not mean free consumption.
What does it mean that the full suite is customized?+
It includes voice, WhatsApp, CRM, email, sales follow-up, a website and the agreed integrations. We design which processes it handles, which teams take part and which actions it can execute. The monthly fee and setup are quoted for that scope, without a single price for every business.
Do these plans change a previous contract?+
No. Each client retains the terms of their signed proposal. An expansion or change of tools requires a newly agreed scope. Amounts shown are in US dollars, before taxes.